Customer Care

Your Satisfaction Matters

We value long-term relationships with our customers. If you ever feel we’ve fallen short of expectations, please reach out directly—we’ll work to resolve it quickly and fairly.

Support Hours

Our customer support team is available during the following hours (local time):

Monday – Friday: 09:00 – 18:00
Saturday & Sunday: Closed (Emergency support available for active shipments)

Order Tracking

Already placed an order? Use our order tracking function to check the status of your shipment in real time.

Money-Back Guarantee

We offer a full or partial refund in the following cases:

  • Product not as described
    If your order arrives significantly different from the approved specifications or samples.

  • Defective or damaged goods
    If products are damaged in transit or fail quality checks on arrival (with proof).

  • Order not delivered
    If your shipment is lost or undelivered due to reasons within our control.

  • Cancellations (pre-dispatch)
    You may cancel your order before we ship out your order and receive a full refund, minus any applicable fees.