Refund Policy

1. General Information
At TechProFactory, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a refund in accordance with this policy.

2. Eligibility for Refunds

  • Refunds are available within 14 days of receiving your order, in compliance with European Union consumer protection laws.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Certain products (such as digital goods, personalized items, and perishable goods) may not be eligible for refunds.

3. How to Request a Refund

  • To initiate a refund request, please contact us at contact@techprofactory.com with your order details.

  • After approval, we will provide instructions on how to return the item.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Processing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 10 business days to your original payment method.

  • If rejected, we will provide a reason and discuss further options.

5. Late or Missing Refunds

  • If you have not received your refund, please check with your bank or payment provider, as processing times may vary.

  • If you still have not received your refund, contact us at contact@techprofactory.com for further assistance.

6. Exchanges

  • We do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 3 days of receiving the order.

  • We will provide a replacement or full refund at no additional cost.

8. Changes to This Policy

  • We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Information
For any questions regarding refunds, please contact us:

  • Email: contact@techprofactory.com

By making a purchase on our website, you agree to this Refund Policy.