Shipping Policy

First Effective Date: July 1st, 2025

Latest Update Date: November 16, 2025 (to add Singapore)

1. General Information
At TechProFactory, we strive to provide fast and reliable shipping to our customers. This Shipping Policy outlines the details regarding our shipping processes, delivery times, and related policies.

2. Shipping Locations

  • We currently ship to selected EU countries and Singapore.

  • If your location is not listed, please contact our customer service team for assistance.

3. Processing Times

  • Orders are typically processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Methods & Delivery Times
We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5 business days.

  • Express Shipping: Estimated delivery within 3 business days.

  • International Shipping: Delivery times vary based on destination and customs processing.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method and destination.

  • Free shipping may be available for specific orders.

6. Order Tracking

  • Once your order is shipped, you can track it via a tracking number provided by our logistics partners.

  • The tracking number will be provided to you via email or on our website.

7. Customs, Duties, & Taxes

  • International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.

  • Normally the final checkout prices include these charges. But in some cases, these charges are the buyer’s responsibility and are not included in our prices.

  • Our logistics partners will guide you for custom charges payment if in some cases we cannot cover them. You will be assured about the process.

8. Delivery Issues & Delays

  • We are not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other factors beyond our control.

  • If your order is significantly delayed, please contact our customer support team for assistance.

9. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 3 days of delivery.

  • We will work with the shipping carrier to resolve the issue as quickly as possible.

10. Changes to Shipping Policy

  • We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information
For any questions regarding our Shipping Policy, please contact us:

  • Email: contact@techprofactory.com

By placing an order on our website, you agree to this Shipping Policy.