After login, you can find the “bulk order” option in “my account”. 

For B2C, no MOQ. For B2B, the minimum order quantity varies by product and supplier. Please check the product details or contact us for specific MOQ requirements.

Yes, we offer product samples upon request. Sample costs and shipping fees may apply, and in some cases, sample costs can be credited toward a bulk order.

Visa and Mastercard credit and debit cards, Google Pay, Apple Pay, online banking.

No. We don’t offer them at this moment.

Yes, we use secure payment methods and work with trusted financial institutions to ensure safe transactions. We also provide order confirmation and payment receipts for transparency.

Normally we ship from the warehouses in regional center, including Luxembourg, Singapore or China. If it is out of stock or on pre-order, we will order and ship from our partner factory or suppliers to our regional warehouses firstly, and then ship from the warehouses to your place. In some cases, we may ship directly from the ordered products’ factories, in order for you to receive them faster.

We offer various shipping options, including air freight, sea freight, and express courier services. The best method depends on your location, budget, and urgency.

Yes, once your order is shipped, we provide tracking details so you can monitor your shipment’s progress in real time.

If you receive a defective, damaged, or incorrect product, please contact us within 3 days of delivery. Returns and replacements are subject to our terms and conditions.

If the return is due to an error on our part (e.g., incorrect or damaged items), we will cover the return shipping costs. Otherwise, the buyer is responsible for return shipping fees.

Refunds or replacements are processed within 7–14 business days after we receive and inspect the returned product.